work work work

This afternoon felt like a hurricane hit at my desk.
After a busy morning talking with three groups at a workshop, the afternoon just hit like a ton of bricks/ problems.
a sampling:
- looked up 10 ids, researched each one on 4 screens to discover why the programmer was missing their current endorsement date; sent email; responded to several ensuing emails and phone calls and conversations about this bug.
- worked with Claire in my office on an email response regarding a new online page/ process that will soon be rolled out; tested a few pages while crafting the email and discovered new bugs to report.
- took a 6 minute phone call about creating test apps to run against a fix for the webapp upload and test of English status
- discussed early morning bug of dates printing on the email address on the letterhead; sent scanned copies to developer; afternoon suggested staff member try reprinting - or requeing. reported back that worked - bug solved. sort of - someone still needs to reprint all those letters.
- talked to another developer about running the batch to load the Law admits; found only 36 added out of 90. got a call from data entry staff. scanned reports to send to her. scanned reports to send to developer. took about 5 calls from several on this issue
-crisis call about three ETD templates that suddenly became "not found"; quickly had pubs intern upload a different version;
- back and forth 3 times email conversation with a BYUH faculty, needing to submit his ETD and having navigation issues. Called library programmer for assistance, forwarded this info to the student.
-couple calls from front desk
-visit from Kevin reporting more craziness from two depts.

My current assignment is to create a procedures manual for what I do. How in the world will I do that?

I love my job - never a dull moment!!


started on the test apps at 7:30 - done by 9:40

no wonder I feel wound up some days!
ready for bed now.